Privacy Policy

This Privacy Policy describes how Olivia Studio collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase at oliviastudio2003.com, or interact with us in connection with this site. Within this Policy, the terms "you" and "your" refer to users of the Services, whether you are a customer, a site visitor, or any other person about whom we collect information under this Policy.

Please read this Privacy Policy carefully.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

In order to provide the Services, we collect (and over the past 12 months have collected) personal information about you from a range of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may use your information to communicate with you, provide or improve the Services, comply with our legal obligations, enforce our terms of use, and protect the Services and our rights or those of third parties.

 

What Personal Information We Collect

The type of personal information we collect about you depends on how you use the Site. By "personal information" we mean information that identifies, describes, or can be associated with you.

Information You Provide Directly

This may include:

•      Contact details: name, address, phone number, and email address.

•      Order information: billing and shipping address, payment confirmation.

•      Account information: username, password, security questions.

•      Shopping information: products viewed, items added to cart, reviews, loyalty points, gift cards.

•      Customer service information: anything you choose to share when communicating with us.

Some features may require you to provide certain information. If you choose not to, you may not be able to access those features.

Information Collected Automatically

Through cookies, pixels, and similar technologies, we may automatically collect certain usage data. This may include information about your device, browser, IP address, and your interaction with the Services.

Information from Third Parties

We may receive information about you from third parties, such as:

•      Website and service providers (e.g. Shopify).

•      Payment service providers (banking details, credit card, billing address).

•      Tracking technologies (e.g. pixels, SDKs, third-party cookies).

We will process this information in line with this Policy. Please also see the section on Third-Party Sites and Links.

 

How We Use Your Personal Information

Providing Services and Products

To process payments, manage accounts, send notifications, manage returns, and so on. Shopify may link your account with other services in line with its own privacy policy.

Marketing and Advertising

We may send you promotional offers by email, SMS, or post and display personalised advertising. For residents of the EEA, the legal basis is legitimate interest (Article 6.1.f GDPR).

Security and Fraud Prevention

To detect and respond to fraudulent or unlawful activity. For residents of the EEA, the legal basis is our legitimate interest (Article 6.1.f GDPR).

Communication and Service Improvement

Includes customer support and service optimisation (also based on legitimate interest, Article 6.1.f GDPR).

 

Cookies

We use cookies to operate and improve our Site and Services (e.g. remembering preferences, analytics, displaying advertising). They may also be used by third parties.

You can set your browser to block cookies, but this may affect how the site functions.

We respect the Global Privacy Control (GPC) signal. For more information, visit: https://globalprivacycontrol.org/. We do not currently recognise other "Do Not Track" signals.

 

Disclosure of Personal Information

We may share your information with:

•      Service providers (e.g. payments, customer service, analytics).

•      Business and marketing partners, in line with their own policies.

•      With your consent or through social media integrations.

•      With affiliated companies for legitimate business interests.

•      In the event of corporate transactions, legal compliance, or rights protection.

Disclosures Over the Past 12 Months

•      Identifiers (name, email, etc.) — Service providers, marketing partners, affiliated companies

•      Customer data (billing/shipping) — Same

•      Commercial information (purchases, support) — Same

•      Internet activity (usage data) — Same

•      Geolocation data — Same

We do not use or disclose sensitive personal information without your consent, and we do not use it to draw inferences about characteristics.

With your consent, we have "sold" or "shared" personal information (in the legal sense) for advertising purposes:

•      Identifiers — Marketing/business partners

•      Commercial information — Same

•      Usage data — Same

 

Third-Party Sites and Links

Our Site may contain links to third-party websites. Please read their privacy policies. We are not responsible for how they handle your personal information.

 

Children's Data

Our Services are not intended for children. We do not knowingly collect information from children. If you believe your child has provided us with information, please contact us to request deletion.

To our knowledge, we have not "sold" or "shared" data of individuals under 16.

 

Data Security and Retention

No system is completely secure. Avoid sending sensitive information through unencrypted channels.

We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

 

Your Rights

Depending on where you live, you may have the following rights:

•      Access to your data.

•      Deletion of your data.

•      Correction of inaccurate data.

•      Portability of your data.

•      Objection to use for advertising purposes.

•      Restriction of processing.

•      Withdrawal of consent.

•      Complaint to a supervisory authority.

•      Communication management (you can unsubscribe from promotional emails).

You can exercise these rights through the Site or by contacting us. We may verify your identity. You may nominate an authorised representative.

We will not discriminate against you for exercising your rights.

Australian Customers

If you are based in Australia, your personal information is handled in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). You have the right to access and correct your personal information, and to make a complaint about how we have handled it. Complaints can be made directly to us in the first instance, and if unresolved, escalated to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

 

Complaints

If you have a complaint regarding the handling of your data, please contact us. If your complaint is not resolved, you may contact your local data protection authority. EEA residents can refer to this list:

https://edpb.europa.eu/about-edpb/board/members_en

Australian residents can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

 

International Users

Your information may be transferred outside your country, including outside the EEA and Australia, using legal mechanisms such as the Standard Contractual Clauses approved by the European Commission.

 

Contact

If you have any questions or wish to exercise your rights, please contact us at:

📧 info@oliviastudio2003.com

🌐 oliviastudio2003.com

Unless stated otherwise, we are the controller of your personal information in accordance with applicable law.